INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q. Can I create an account online?

A. Yes, you can create an account when you place an order (although it’s not necessary) or at any time using the account icon linked in the header bar.

Q. What is my account password, I didn’t get to choose one?

A. Our system lets you create an account immediately, but you will receive an email afterwards to allow you to set your own password.

Q. Can I place my order over the phone?

A. At this moment in time we are unable to accept orders over the phone. This is to protect both ourselves and the customer from fraudulent orders.

Do you have any discount codes?

A. No. We believe our customers deserve the best prices every time they shop with us, which is why we offer competitive prices which we review regularly, as opposed to discount codes.

Q. I have a discount code and it doesn’t work. Can you help?

A. As discussed above we do not offer discount codes. We are aware that some voucher sites do advertise discount codes for our site, but these have not come from Garden Machinery Direct, we do not have a relationship with any discount code website, and the codes will not work.

When will my order arrive?

A. This will depend on the delivery method you have chosen at the checkout.

Can I track my order?

A. Yes, you can! Once your order has been dispatched, you will receive a tracking link from the courier via email. If this isn’t received, please contact us and we will provide this for you.

INFORMATION ABOUT US

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